Frequently Asked Questions

Carlton President Hotel

Floraweg 25

3542 DX Utrecht

The Netherlands

T. +31 (0)30 241 41 82

info@carltonpresident.nl

Yes! We have over 200 free parking spaces in front of the hotel

and 17 charging stations for electric cars.

From Utrecht Central Station:

From Utrecht Central Station, take bus line 73 towards Maarssenbroek. After about 20 minutes, get off at the Zonnebaan bus stop.

From Maarssen Station:

From Maarssen Station, take bus line 73 towards Utrecht Central Station. After about 5 minutes, get off at the Zonnebaan bus stop.

The hotel is located 350 meters from the bus stop.

Yes, there are!

View all cycle routes at https://www.carltonpresident.nl/fietsen-wandelen.

Our room prices depend on the date, the number of people and the room type.

Not every room is suitable for extra guests, but we are happy to help you find a solution!

We are happy to provide an extra bed for you:

• Baby bed (up to 3 years): €0
• <12 years: €17.50 per night
• From 12 years: €37.50 per night (on request)

Prefer a little more space? The LoxtXL is suitable for 3 or 4 people as standard.

Would you like to change your reservation? Please contact our reservations team at

reservations@carltonpresident.nl or call +31 (0)30-2425902.

We always communicate any additional costs in advance!

At Carlton President, you can pay easily and securely with iDeal, debit card or credit card (including Visa, Mastercard and American Express).

Please note: we do not accept cash or PayPal.

Pay in advance by bank transfer or settle your bill on arrival? You choose what suits you best!

Yes, that's no problem, but don't forget to check in before 4 p.m. See above for other payment methods. 

Yes, the tourist tax for 2026 is 10% of the room rate.

If you cancel in writing before 12:00 noon on the day of arrival, we will not charge any cancellation fees!

This applies to flexible rates booked directly with Carlton President. For other rates,

 the cancellation conditions may differ.

The Uniform Conditions for the Hotel and Catering Industry apply to all reservations. Would you like to see them?

We will be happy to send them to you free of charge.

Check-in is from 2:00 PM, and check-out is before 12:00 PM

Would you like to check in before 2 p.m.? This is possible based on availability for €20.

Don't feel like waiting? Leave your luggage at reception and explore Utrecht

or enjoy a drink at One24!

You can upgrade your reservation to a late check-out based on availability (and for a fee). Send your request to reservations@carltonpresident.nl,

call to +31 (0)30 2414182, or inquire at the reception.

In One24, we serve a comprehensive breakfast buffet on weekdays from 6:30 AM to 10:00 AM and on Saturdays and Sundays from 8:00 AM to 11:00 AM.

It depends on the booked rate. If it is included, you can make a reservation for breakfast at One24 via https://www.carltonpresident.nl/en/restaurant-one24/book-a-table or call +31 (0)30 2414182.

Yes, you can make a reservation at One24 via https://www.carltonpresident.nl/en/restaurant-one24/book-a-table or call +31 (0)30 2414182.

One24 is open until 12:00 PM.

No, pets are not allowed at Carlton President.

Yes, that's possible! We are happy to provide an extra bed for you.

• A baby cot (up to 3 years old) is free of charge
• For children <12 years old we charge €17.50 per night

For our business guests, we offer a complimentary shuttle service on weekdays at fixed times to De Wetering, Papendorp, Oudenrijn, and Maarssen train station. Please inform us in advance if you would like to use this service.

Absolutely, Utrecht is a true cycling city! We have some bicycle parking spaces and a covered bicycle storage area on our premises. Unfortunately, spaces cannot be reserved; it's first come, first served."

Yes, there are 8 power outlets available in the bicycle storage area. Alternatively, the battery can be taken to the hotel room for charging.

Absolutely!

Half-day bike rental €9.50

Full-day bike rental €17.50

Electric bike rental €29.50

You can reserve at the hotel reception or, if you want to secure a spot in advance, by contacting reception@carltonpresident.nl

or calling +31 (0)30 241 41 82.

Please note that the wellness facility can only be booked in combination with an overnight stay.

One hour of use of the sauna, Turkish steam bath, and whirlpool costs €29.50. It includes 2 bathrobes, slippers, and 2 delightful mocktails.

The wellness facility can be privately reserved for one hour.

You can choose from 4 different room types: Standard, Comfort, Deluxe, and LoftXL. More information about facilities and prices can be found at https://www.carltonpresident.nl/en/rooms

Yes, our hotel has TWIN rooms. Book a Standard room and give us a call or send an email in advance if you prefer a TWIN room. While we cannot guarantee a TWIN room, we will do our best to assist you.

We don't have triple rooms, but we are happy to provide an extra bed for you:

• Baby bed (up to 3 years): €0
• <12 years: €17.50 per night
• From 12 years: €37.50 per night (on request)

Prefer a little more space? The LoxtXL is suitable for 3 or 4 people as standard.

Yes, a crib can be placed in the room upon request for €10 per night. Please refer above for the costs of a larger extra bed.

Yes, all our rooms come with a standard minibar. The minibar in the Standard and Comfort rooms are stocked with two bottles of cold water. In the Deluxe room and LoftXL, you can enjoy a fully stocked minibar with a variety of drinks and treats for free.

Yes, we provide room service daily.

No. All rooms, balconies, and public areas are 100% smoke-free. However, a designated smoking terrace is available."

It depends on the type of reservation you have made. If you booked directly through our website or the Reservations department, you can communicate your intended modification for your (refundable) reservation by phone or via email to reservations@president.carlton.nl. Please note that (non-refundable) non-modifiable reservations cannot be adjusted. If you booked through a third party such as Booking.com or Expedia, you will need to modify your reservation through that particular platform.

No problem! Send your inquiry to the Reservations department: reservations@carltonpresident.nl

or call +31 (0)30 242 5902.

This way, we can assist you with customized arrangements.

We'd love to assist you in the best way possible! Put your request and ideas in an email and send it to sales@carltonpresident.nl. Our Sales team will get back to you as soon as possible.

We have 10 meeting rooms. Whatever atmosphere, ambiance, or price level you are looking for, we provide the most suitable space. You can find more information about our meeting rooms at https://www.carltonpresident.nl/en/meetings-events/meeting-rooms

This varies per room. Feel free to contact our Sales team at banqueting@president.carlton.nl or call +31 (0)30 242 5900 for more information about the various possibilities of the rooms, the number of available seats, and the possible setups. You can find all the information per room at https://www.carltonpresident.nl/en/meetings-events/meeting-rooms

This varies per room. Feel free to contact our Sales team at banqueting@president.carlton.nl or call +31 (0)30 242 5900 for more information about the various possibilities of the rooms, the number of available seats, and the possible setups. You can find all the information per room at https://www.carltonpresident.nl/en/meetings-events/meeting-rooms

Check out the catering packages at https://www.carltonpresident.nl/en/meetings-events/meeting-packages. If your event requires a more personalized approach, convey your preferences to our Sales team at banqueting@carltonpresident.nl or call +31 (0)30 242 5900 for more information on the various possibilities.