Frequently Asked Questions

From Utrecht Central Station:

From Utrecht Central Station, take bus line 73 towards Maarssenbroek. After about 20 minutes, get off at the Zonnebaan bus stop.

From Maarssen station:

Take bus line 73 from Maarssen station towards Utrecht Central Station. After about 5 minutes, get off at the Zonnebaan bus stop.

The hotel is located 350 meters from the bus stop.

At Carlton President, you can pay easily and securely with iDeal, debit card, or credit card (Visa, Mastercard, and American Express).

We do not accept cash or PayPal. You can choose to pay in advance by bank transfer or upon arrival.

Don't have a credit card? No problem, you can still book a room, provided you check in before 4:00 p.m.

In 2026, the tourist tax will be 10% of the net room price.

This percentage is calculated on the basic room rate, excluding any extras such as breakfast or other additional services.

The tourist tax is automatically added to the reservation and can be found on the invoice or when checking out at the hotel.

If you cancel a flex rate booked directly before 12:00 p.m. on the day of arrival, we will not charge any cancellation fees.

Different conditions may apply to other rates. Changing your reservation date depends on the rate you have chosen:

refundable bookings can be changed through us, non-refundable bookings cannot. 

Bookings made through third parties must be changed through that party.

The Uniform Conditions for the Hotel and Catering Industry apply to all reservations.

Check-in is from 2:00 p.m. and check-out is before 12:00 p.m.

Early check-in is possible based on availability for €20.

Would you like to stay longer? Then opt for a late check-out, also based on availability.

Please contact the reception desk, send an email to

reservations@carltonpresident.nl

or call +31 (0)30 241 41 82.

No, smoking is not permitted inside the hotel.

All our rooms, balconies, and public areas are 100% smoke-free to ensure a fresh and healthy environment for all our guests.

Would you still like to smoke? Then you can use the specially designated smoking terrace outside the hotel.

For our business guests, we offer a free shuttle service on weekdays at fixed times to:

De Wetering, Papendorp, Oudenrijn, and Maarssen train station.

Would you like to make use of this service? Please let us know in advance so that we can take your request into account and reserve a place for you.

Yes, you can! Simply contact our reservations department with your request at

reservations@carltonpresident.nl

or call +31 (0)30 241 41 82.

Our team will be happy to assist you and provide you with a customized proposal, fully tailored to your wishes and needs.

We are happy to help you as best we can!

Please send your request, wishes, and ideas in an email to sales@carltonpresident.nl.

Our sales team will carefully review your request and contact you as soon as possible to

discuss the options and make a suitable proposal.

At Carlton President, you can choose from four room types: Standard, Comfort, Deluxe, and LoftXL.

Each type offers its own comfort and facilities, so you can find the stay that suits you best.

For more information about the rooms, their amenities, and current prices, please visit our website:

https://www.carltonpresident.nl/en/rooms

Our room prices depend on the date, the number of people, and the room type.

Not every room is suitable for extra guests, but we are happy to help you find a solution!

We are happy to provide an extra bed for you:

• Baby bed (up to 3 years): €0
• <11 years: €19.50 per night
• From 12 years: €37.50 per night (on request)

Prefer something more spacious? The LoxtXL is suitable for 3 or 4 people as standard.

Would you like to change your reservation? Please contact our reservations team at

reservations@carltonpresident.nl of bel +31 (0)30 242 59 02.

We will always inform you of any additional costs in advance!

Yes, all our rooms are equipped with a minibar as standard.

The minibars in the Standard Room and Comfort Room are stocked with two bottles of cold water.

In the Deluxe room and the LoftXL, you can enjoy a fully equipped minibar with all kinds of drinks and treats free of charge.

Yes, at Carlton President you can use our room service every day.

This means you can enjoy a meal, drink, or snack at any time of the day without leaving your room.

Our room service guarantees convenience and comfort, so you can completely relax during your stay.

No, pets are not allowed at Carlton President.

Yes, a baby cot can be placed in the room upon request. See below for the costs of a larger extra bed.

• Baby cot (up to 3 years): €0
• <11 years: €19.50 per night
• From 12 years: €37.50 per night (on request)

Prefer something more spacious? The LoxtXL is suitable for 3 or 4 people as standard.

Breakfast at Carlton President is included depending on your booked rate.

Our restaurant One24 serves an extensive breakfast buffet on weekdays from 6:30 a.m. to 10:00 a.m. and on weekends from 8:00 a.m. to 11:00 a.m.

One24 is also open until midnight. Reservations can be made via https://www.carltonpresident.nl/en/restaurant-one24/book-a-table

or by telephone on +31 (0)30 2414182.

Carlton President has 10 rooms, including a conference room, various training and meeting rooms, several brainstorming rooms, and private spaces.

Each room has its own atmosphere, ambiance, and price range, so there is always a space that perfectly suits your event.

More information about our rooms and options can be found at https://www.carltonpresident.nl/en/meetings-events/meeting-rooms.

This varies per room. Feel free to contact our sales team at banqueting@carltonpresident.nl

or call +31 (0)30 242 59 00 for more information about the many possibilities of the rooms,

the number of available seats, and all the possible layouts.

All information about each room can be found at https://www.carltonpresident.nl/en/meetings-events/meeting-rooms.

The number of seats and possible layouts vary per room.

For all details and inspiration, please visit https://www.carltonpresident.nl/en/meetings-events/meeting-rooms.

Take a look at our catering packages at https://www.carltonpresident.nl/en/meetings-events/meeting-packages.

Would you like to personalize your event? Our enthusiastic sales team will be happy to help you!

Send an email to banqueting@carltonpresident.nl

or call +31 (0)30 242 5900 to discuss the many possibilities.

Yes! We have more than 200 free parking spaces right outside the door, so you can always park easily and close by.

In addition, there are 17 charging stations available for electric cars, so visitors with electric cars can also charge their cars carefree and comfortably during their visit to our location.

Yes, Utrecht is a real cycling city!

We have a number of bicycle parking spaces and a covered bicycle shed on our premises.

Unfortunately, spaces cannot be reserved.

Discover Utrecht in a fun and active way with our (electric) bicycles!

You can rent a regular bicycle from us for:

Half-day bicycle rental €9.50

Full-day bicycle rental €17.50

Prefer a little extra convenience? Then choose an electric bicycle for €29.50 per day. This allows you to explore the city comfortably and at your own pace!

Our wellness facilities are free for all hotel guests. After a busy day at work, chill out in the dry sauna, Turkish steam bath, or whirlpool.

The wellness center is open seven days a week from 7:00 a.m. to 10:00 p.m.

Do you have any questions? Feel free to contact us at reception@carltonpresident.nl

or call +31 (0)30 241 41 82.

We recommend that you make a reservation in advance to ensure you have a table and can fully enjoy a relaxing lunch, dinner, or drinks in our cozy restaurant.

You can easily make a reservation at One24 via https://www.carltonpresident.nl/en/restaurant-one24/book-a-table.

or by calling +31 (0)30 241 41 82.

We look forward to welcoming you!